TRANSFORM YOUR UTILITIES ENTERPRISE

Navigating the utility sector’s data-rich future hinges on strategic solutions, where real-time data integration, workforce training, and predictive maintenance pave the way forward. 

As utilities harness the power of digital transformation, these challenges become opportunities for industry-wide innovation and efficiency.

Industry Trends

The utility sector stands at a crossroads of transformation, with new technology integration demanding a balance between preservation and modernisation.

  • Ageing legacy infrastructure, coupled with a diminishing pool of skilled workers, poses hurdles in adapting to industry shifts.
  • Efficient resource management and workforce training are essential to tackle evolving demands and customer expectations.
  • Communication gaps and data complexity persist, urging the need for seamless information flow and streamlined data utilisation.
  • Unpredictable weather events and the spectre of natural disasters disrupt access to assets, leading to reactive maintenance.
"We have been working closely with Wild Tech for 2.5 years across several project initiatives. In this time, they have delivered projects and provided specialists that have seamlessly integrated with our project teams across the organisation. I have found Wild Tech to be flexible, pro-active and professional in the engagement and would happily endorse them."
Danny Jaksetic
Danny JakseticICT Customer Technology Partner
Ausgrid

Our
Perspective

The convergence of digital technologies, data-driven insights, and sustainable energy sources opens doors to unprecedented opportunities.

As the world transitions towards cleaner energy and smarter grids, utilities have the chance to reshape their operations, enhance customer experiences, and contribute to environmental stewardship with four pillars at their core: agility, productivity, transparency and insights.

HOW WE
CAN HELP

In an era marked by energy diversification, smart technologies, and customer-centricity, a unified platform can streamline operations, enhance customer experiences and drive sustainable growth. ERP systems are a cornerstone in reshaping the utilities sector, offering a robust framework to overcome its unique challenges and embrace opportunities for transformation.

With Wild Tech as your partner, ERP systems are tailored to your utilities organisation, unlocking a future where data-rich insights, efficient operations, and enhanced customer service converge to redefine the utilities sector’s role in the global energy landscape.

OUR CapabilitieS

Asset Management

Efficiently track, manage, and maintain assets, such as power generation equipment and distribution infrastructure, ensuring optimal performance and longevity.

Resource Planning

Streamline resource allocation and scheduling for field services, maintenance, and repairs to ensure optimal utilisation and minimal downtime.

Service Request Management

Manage service requests and inquiries efficiently, ensuring quick response times and effective issue resolution for improved customer satisfaction.

Financial Management

Handle complex billing and invoicing processes, manage budgeting, and ensure regulatory compliance for billing accuracy and revenue assurance.

Field Service Integration

Integrate field service operations with CRM, enabling field technicians to access customer information, service history, and real-time updates.

Supply Chain Management

Optimise procurement and supply chain processes for energy resources and equipment, ensuring uninterrupted operations.

Inventory Control

Manage spare parts and equipment inventory to reduce costs and ensure timely availability for maintenance and repairs.

Regulatory Compliance

Maintain compliance with industry-specific regulations and standards, such as environmental regulations and safety guidelines.

Customer Support and Satisfaction

Facilitate efficient customer support for prompt issue resolution, reduced response times, and improved overall satisfaction.

Enhanced customer insight

Deliver personalised experiences, track customer preferences, and provide consistent service across all touchpoints with an integrated view of customer data and interactions across brick-and-mortar stores, online platforms, and mobile applications.

Real-time KPIs

With real-time insights into key metrics including sales data, inventory turnover, customer behaviour, and financial metrics, retailers can make data-driven decisions, identify trends, and respond quickly to changing market conditions.

Seamless cross-channel functionality 

Gain end-to-end visibility into the supply chain, collaborate with suppliers, track inventory movement, and manage demand forecasting more effectively, resulting in improved supply chain performance and better decision making.

Pillars For
Success

Agility

Productivity

Transparency

Insights

AGILITY

Agility is a critical asset for the power and utilities sector due to the industry’s rapid evolution and diverse challenges. 

As renewable energy integration, technological advancements, regulatory shifts, and changing consumer expectations reshape the landscape, utilities organisations must prioritise agility to remain competitive.

Instant

Access critical data, enhancing decision-making and enabling swift response to market changes and emerging opportunities.

Future-proof

Future-proof your business for expansion and evolution.

Adaptive

Enable scalability and expansion of technology development in response to business growth.

Dynamic

Predict demand more accurately, optimising resource allocation and reducing waste.

Productivity

Rapidly increasing energy demands, driven by a growing population and expanding digital technologies, have heightened the need for efficient resource management and consistent service delivery. 

This surge in demand has prompted utilities to seek ways to optimise their operations while keeping costs under control, especially as they integrate renewable energy sources and manage capital-intensive projects.

Transparency

Transparency fosters trust among stakeholders, ensures compliance with regulatory standards, and facilitates informed decision-making. 

In an industry where consumers and regulators demand accountability, open and transparent operations help utilities build and maintain credibility.

Comprehensive

A fully integrated customer service management solution.

Connected

Enable efficient relationship management with suppliers and customers, enhancing communication, streamlining transactions, and improving customer satisfaction.

Accessible

Monitor and manage operations in real time, facilitating quick decision-making and proactive issue resolution.

Consolidated

Centralise documents and contracts, allowing seamless information sharing with stakeholders, enhancing transparency in contractual agreements.

Insights

With the energy and utilities sector undergoing rapid transformations driven by technological advancements and evolving customer expectations, the ability to extract valuable insights from vast amounts of data is now a strategic advantage.

Single Source of Truth

Access real-time information and key performance indicators through a single, reliable source of truth for better decision-making.

Optimised Allocation

Allocate resources more effectively by providing insights into demand patterns, consumption trends and maintenance needs.

Proactive

Leverage historical and predictive data to enhance long-term planning, ensuring optimal infrastructure development and maintenance schedules.

Cohesive

Break down data silos by centralising information from different departments, enhancing collaboration and reducing duplication.

Consistent

Efficiently allocate and manage resources, streamlining operations, minimising downtime, and ensuring optimal utilisation of assets.

Seamless

Automate routine tasks and workflows, reducing manual intervention and increasing operational efficiency.

Resource Allocation

Enhance resource allocation, ensuring the right resources are allocated at the right time.

Cultivate

Share access to data and workflows, fostering teamwork and reducing delays caused by information silos.

Latest Perspectives

Book a complimentary discussion about your digital transformation today.

CONTACT US