Revolutionise Customer Engagement with CRM & ERP Synergy

In today’s digitally infused landscape, enterprises are tasked with navigating the shifting tides of customer expectations, encompassing omnichannel interactions, personalised journeys, and seamless end-to-end experiences. 

The Challenge

Customer loyalty hangs in the balance: 49% of once-loyal customers are tempted away by more innovative and interactive customer experiences. 

As a result, diligent CEOs are focusing on customer acquisition and retention. 

The challenge is that the sales teams are inhibited by the lack of capability of their digital tools and data.

The key often lies in a seamless integration across their digital landscape to access the right data, at the right time to rapidly transact with their customers.

Our Approach

We have a keen focus on anything that touches the customer and take a true “customer-centric” approach to digital transformation. 

Since a customer can interact with multiple teams across your organisation, we design a solution that ensures their experience from sales to customer support is quick, seamless and interactive.

For any new sales processes to work, the sales team need to adopt the solution. Therefore, adoption is also a key focus for our team. 

In addition to these we also provide a unique approach to implementing systems, striking the balance in how quickly you can implement the platform without having negatively impacting the day-to-day activities of your staff.

We also take full project responsibility, meaning you have a single point of contact and one number to call.

UNLOCK THE POTENTIAL

360-DEGREE CUSTOMER VIEW

Attain a comprehensive customer perspective encompassing transaction history, preferences, and interactions, empowering sales and support teams with deeper insights to better service these customers.

MULTI-CHANNEL INTERACTION

Facilitate smooth communication across diverse channels, enabling customers to interact through their preferred medium of communication.

ORDER TRACKING AND STATUS UPDATES

Provide customers with order tracking and instant status updates through ERP-CRM integration, fostering trust and minimising inquiries.

DATA-DRIVEN INSIGHTS

Derive valuable insights into customer behaviour, purchasing trends, and preferences to anticipate needs, enhance decision-making, and refine engagement tactics.

PERSONALISED MARKETING CAMPAIGNS

Segment customers based on behaviour and preferences, facilitating precise targeting in marketing campaigns.

AUTOMATED CUSTOMER SERVICE

Automate routine customer service tasks, such as appointment setting, order processing, and follow-up emails, freeing up staff for value-driven activities.

EFFICIENT QUERY RESOLUTION

Utilise integrated systems to access comprehensive customer data, reducing discovery time and ensuring swift  issue resolution.

UNLOCK THE POTENTIAL

THE BENEFITS OF AN INTEGRATED APPROACH

Deeper Customer Insights

Access comprehensive customer profiles, enabling personalised interactions and fostering stronger relationships.

Unified Channel Experience

Ensure consistent communication across channels, enhancing customer satisfaction and brand perception.

Transparent Order Management

Enable real-time order tracking to boost customer trust, reduce inquiries, and enhance overall satisfaction.

Targeted Marketing Precision

Enhances marketing effectiveness, delivering tailored messages that resonate with customers.

Agile Query Resolution

Expedite query responses, enhancing customer service efficiency and building a reputation for reliability.

Operational Efficiency Through Automation

Automate routine tasks, optimising resource allocation and allowing staff to focus on strategic customer engagements.

Informed Engagement Strategies

Drive smarter decisions, enabling continuous improvement of engagement tactics for better business outcomes.

Improved Customer Retention

Identify at-risk customers, allowing proactive engagement to address concerns and improve retention rates.

Customisable Customer Journeys

Tailor customer journeys based on insights, delivering unique experiences that drive loyalty and advocacy.

Case Study

RM Surveys

RM Surveys, a licensed-surveyors company, was struggling with outdated ERP software and manual processes hindering growth. 

Partnering with Wild Tech, they embarked on a transformation journey to leverage Oracle NetSuite’s cloud-based capabilities. The shift to Oracle NetSuite has positioned them for continued digitization and future expansion, aligning technology with their evolving needs and propelling them towards a more efficient, cloud-based future.

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The Wild Tech
Difference

We have a unique focus on transformative thinking. 

We believe the success of transformation initiatives hinges on a holistic approach that considers the entire organisational ecosystem, encompassing people, processes, products and culture. 

Transformation is an ongoing journey without a finite conclusion; it’s an organisational state of mind, each improvement building upon the last, to establish a solid groundwork for continuous adaptation.

We elevate your experience beyond technology, fostering transformative growth.

INSIGHTS

Book a complimentary discussion about your digital transformation today.

CONTACT US