In an era where businesses across all industries are striving to innovate and achieve greater efficiencies, Australian enterprises must adopt the right technologies to streamline their operations. From ERP software to CRM to business intelligence and more, the tech market is saturated with options. And the situation has only grown more complex thanks to rapid advances in artificial intelligence (AI) this year.

We understand the challenges facing businesses in retail, manufacturing, distribution and more, which is why it’s so important to keep your finger on the pulse of the latest tech. If you’ve been wondering how next-generation AI can enhance your day-to-day operations, Copilot could be exactly what you need.

How Microsoft is supercharging AI-powered transformation

Recent developments from Microsoft are redefining business transformations, particularly with AI changing the way we work. One groundbreaking innovation you might not yet be familiar with is Microsoft 365 Copilot. Referred to as being “your co-pilot for work”, it’s a new desktop productivity tool that merges the capabilities of large language models (LLMs) with the Microsoft Graph and Microsoft 365 apps. The solution promises to reshape how we work.

At Wild-Tech, we recognise the immense potential of Microsoft’s AI-powered Copilot, particularly within the manufacturing sector. It offers vast benefits for more streamlined CRM services, while Copilot in the Business Central product is helping organisations “empower their workers with intuitive AI tools to get more done with less effort, without needing to become data scientists,” according to Microsoft.

Since the start of 2023, we’ve seen a surge of interest and enquiries from our partners about how they can best take advantage of the AI revolution. From generative intelligence like ChatGPT to more industry-specific solutions, products like Copilot present a unique opportunity for businesses to differentiate their offerings in a world increasingly driven by AI.

Fostering innovation and efficiency

The numbers speak volumes – according to Microsoft’s 2023 Work Trend Index, 64% of employees say a lack of time and energy stops them from being able to innovate and strategise effectively. Even more (70%) say they would delegate as much of their work tasks to AI as possible in order to reduce their own heavy workloads.

Enter Copilot in Power Platform and Microsoft Dynamics 365. When integrated, this is a game-changer that delivers interactive, AI-powered assistance across all your diverse business functions. From sales and marketing to supply chain and IT, Copilot helps you and your team generate ideas, complete jobs faster and gain valuable insights for smarter decision-making.

Here are some other use cases for how Copilot can optimise your enterprise:

• Sales: Copilot can take care of all sorts of email interactions with customers – from replying to basic enquiries to navigating client proposals – by blending Dynamics 365 Sales and Viva Sales (a CRM companion app).
• Customer service: Customer service agents can get more personalised and relevant recommendations, which then enables them to resolve issues quickly within Dynamics 365 Customer Service.
• Marketing: Marketers can use Copilot in Dynamics 365 Customer Insights to gain more insights faster thanks to its intuitive natural language interface.
• Operations: In the busy world of supply chain management, Copilot in Dynamics 365 Supply Chain Management makes data interpretation so easy, providing insights that will drive more informed decisions.
• Low-code development: For citizen and professional developers, Copilot simplifies the entire development process. Natural language allows you to more easily create apps, chatbots, web pages and workflows across Power Apps, Power Automate, Power Virtual Agents, Power Pages and AI Builder.

Embarking on a transformative journey together

To help you harness the immense potential of AI advancements, Microsoft has created a selection of Copilot and AI resources on its Partner Hub. From pitch decks to informative demos and technical documentation, this central hub is your go-to resource for staying across the latest developments.

By integrating Copilot into other Microsoft products, you can take advantage of AI across your CRM, ERP and supply chain platforms in order to speed up tasks and gain a better view of your customers.

Only by embracing the transformative power of artificial intelligence will you become an industry leader in our AI-powered future.